Effective Date: March 5, 2026
This Refund and Cancellation Policy applies to payments made to TurnKey Solutions, LLC for services, projects, subscriptions, retainers, invoices, deposits, and other approved charges.
1. General Policy
Payments made to TurnKey Solutions are generally non-refundable once work has begun, services have been provided, or third-party costs have been incurred.
Refunds and cancellations may be subject to the specific terms outlined in the applicable proposal, quote, invoice, contract, subscription agreement, statement of work, or service agreement.
2. Eligible Refunds
Refunds may be considered under the following circumstances:
- Duplicate payments
- Overpayments
- Transactions processed in error
- Services paid for but not yet started, subject to review
- Cancellations approved in writing before work begins
3. Non-Refundable Fees
The following payments are generally non-refundable:
- Completed work or services already performed
- Deposits, retainers, or setup fees, unless otherwise stated in writing
- Custom design, development, consulting, or project work already started
- Hosting, maintenance, subscriptions, or recurring services already activated
- Third-party costs, including software, licenses, plugins, domains, hosting, advertising spend, printing, media purchases, vendor costs, or other outside expenses
- Rush fees or special service fees
- Payments tied to approved project milestones or deliverables
4. Request Process
To request a refund or cancellation, please contact TurnKey Solutions with the transaction details and reason for the request.
Email: services@turnkeysolutions.io
Phone: +1 (670) 488-8585
Refund requests should include:
- Client or company name
- Invoice number or transaction reference
- Date and amount of payment
- Service, project, or subscription related to the request
- Reason for the refund or cancellation request
5. Review and Processing Time
Refund and cancellation requests will be reviewed by TurnKey Solutions on a case-by-case basis.
If a refund is approved, it will typically be processed within 7–14 business days. Processing times may vary depending on the payment method, bank, or third-party payment processor.
6. Method of Refund
Approved refunds will generally be issued to the original payment method whenever possible.
If the original payment method is unavailable, TurnKey Solutions may determine an alternative refund method.
7. Cancellation Policy
Cancellation requests must be submitted in writing before work begins or before the next billing cycle, if applicable.
Once work has started, services have been activated, project resources have been allocated, or third-party expenses have been incurred, cancellations may not be eligible for a full refund.
For recurring services, including hosting, maintenance, subscriptions, or support plans, cancellation terms may depend on the applicable agreement. Unless otherwise stated in writing, cancellation of recurring services will stop future billing but will not refund payments for services already provided or billing periods already started.
8. No Guarantee of Refund
Submitting a refund or cancellation request does not guarantee approval. TurnKey Solutions reserves the right to deny refund requests that do not meet this policy or the terms of the applicable agreement.
9. Contact Information
For questions about this Refund and Cancellation Policy, please contact:
TurnKey Solutions, LLC
BRI Building, Suite 203
Saipan, CNMI
Phone: +1 (670) 488-8585
Email: services@turnkeysolutions.io
Website: https://www.turnkeysolutions.io
